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  • Small + Medium Business Solutions
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what we offer

Outsourcing has never been easier. Establish customer service. Put your new and existing product offerings in the spotlight. Get your marketing campaign noticed. We do it all without the high cost or time commitments.

U.S.A. Based service

Our remote call center is located in Las Vegas, Nevada, and is staffed with local agents. We eliminate the need to outsource to foreign markets - keeping jobs here at home and supporting local economy.

Custom Solutions

Our team of experieced agents can be trained to your company's specifications to promote products and services, answer customer questions or gather essential market data - all while meeting your budget.

Save Time + Money

Outsourcing allows you to set up a professional customer service team in a matter of days - rather than months - at a fraction of the cost of scouting, hiring, training and setting up equipment in-house.

INBOUND SERVICE PLANS

    • Startup

    • $129/mo

      • Up to 200 minutes
      • 70+ incoming calls
      • Google Calendar integration
      • Unlimited email notifications
      • FREE number forwarding
      • 3-5 Business Day activation
      • Standard call greeting
      • $0.80 per addt'l minute
      • $49 one time setup fee
    • GET STARTED
    • Professional

    • $249/mo

      • Up to 400 minutes
      • 140+ incoming calls
      • Google Calendar integration
      • Unlimited email notifications
      • FREE number forwarding
      • 48-Hour quick activation
      • Customized call greeting
      • $0.75 per addt'l minute
      • $79 one time setup fee
    • ENGAGE
    • Executive

    • $469/mo

      • Up to 800 minutes
      • 275+ incoming calls
      • Google Calendar integration
      • Unlimited email notifications
      • FREE number forwarding
      • 24-Hour expedited activation
      • Branded call greeting
      • $0.70 per addt'l minute
      • $99 one time setup fee
    • MAKE IT HAPPEN
    • Flexible

    • $49/mo

      • Only pay for used minutes
      • Google Calendar integration
      • Unlimited email notifications
      • FREE number forwarding
      • Standard reporting
      • 3-5 Business Day activation
      • Standard call greeting
      • $0.85 per minute
      • $149 one time setup fee
    • WOO HOO!

Outbound Services Starting at $20

All of our outbound services start at just $20 per hour - one of the best rates for a United States call center you'll find. Talk to a Customer Care Expert today for a free one-on-one consultation and we'll build a customized service plan for your business.

Happy Customers

Whether it's making a great first impression with new customers or keeping your current ones happy with fabulous customer service, DUO SOLUTIONS can do it all without breaking your budget.

High Quality Service

Our contact center is in Las Vegas, NV with all agents on site - so we can guarantee a great customer experience and a service quality that far outpaces the competition at similar price points.

INCREDIBLE VALUE

We can meet all of your company's outbound service needs for only $20 per hour. It's like getting an entire customer service team for less than the cost of just one in-house employee. You won't find a better rate for this level of service.

work smarter

play

not harder

our story

Duo Solutions, in its current branding incarnation, was established in June 2013 by a father and son team. Together they have over 35 years of experience in the Contact Center and Technology industries. With that experience we created the company to provide businesses with access to excellent services at a fraction of the price of an in-house operation.

Our clients have ranged from international conglomerates like Wyndham Worldwide to individual contractors who manage their own sales. While each new client presents a fresh set of unique challenges with every campaign, we are able to draw off the extensive expertise of the founders to craft creative solutions.

meet the founders

Scott Ward

CEO

Scott is a Marketing Executive with over 25 years experience in large-scale leadership for global contact center and sales operations. His background spreads over many products and service with extensive diversity. Working with companies to include Wyndham, Hilton, Marriott, Waste Management, TruGreen and RiteAid on the short list.

Duo Solutions, in its current branding incarnation, was established in June 2013 by a father and son team. Together they have over 35 years of experience in the Contact Center and Technology industries. With that experience we created the company to provide businesses with access to excellent services at a fraction of the price of an in-house operation.

Steven Ward Managing Partner

Steven Ward

Managing Partner

Steven is a Network and Technology Executive with over 10 years experience with Marquee companies to include Level 3, TW Telecom, Nordstrom and Time Warner Cable. With a Degree in Network System Administration, his passion and expertise is troubleshooting and isolating situations quickly for a defined solutions. As a managing partner, Steve is very well rounded and directly supports the client needs.

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Testimonial: KOFAX

" I hired Scott as a sales consultant to our software company where he helped us ramp up our lead qualification team and increase our sales by shortening the sales cycle. Scott is an expert at generating profitable sales leads through motivated telesales professionals who add true value to your sales cycle. He is one of the best I've ever seen at building and managing call center teams. Scott has the rare ability to rapidly deploy a professional sales team for your company within a matter of days. He is also a gifted entrepreneur who brings a very positive, winning attitude and a big smile to every challenge.
Dan Lucarini
Chief Marketing Officer @ IBML

Testimonial: Bannockburn Developments Ltd.

" Scott with Duo Solutions is one of the most dedicated professionals I've encountered through his work at Prestige Marketing. Working with Scott, I found him to be a person with great wisdom and a deep knowledge of the sales process. Scott is a very productive person. Energetic and a perfectionist. Customer-service oriented and broad-minded, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way. Always takes care of the job.
Whit Thiele
Enterprise Software Engineer @ Bannockburn

Testimonial: WorldMark + Trend West

" I have worked with Scott Ward for many years at Wyndham and Trendwest. Scott started as an Owner Referral Manager in Colorado and had been a Call Center Business Owner working with Wyndham. He is very talented in running efficient cost effective marketing campaigns. He hires and maintains top agents in the Las Vegas market.
Sitka Morelli
Senior Director of Marketing @ Grand Pacific Resorts

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